Sonoma County Adds a Telephone Line for Support Services

County of Sonoma Launches Warm Line for Emotional and Mental Health Support - COVID-19 Mental Health Warm Line


Call (707) 565-2652 any day of the week from 10 a.m to 7 p.m. to speak to a trained professional.


Beginning on Thursday April 23, a local warm line will be available to support community experiencing emotional stress and anxiety during the COVID-19 pandemic.

The warm line is available to any County resident experiencing emotional side effects of the pandemic and/or the shelter in place order, or knows somebody who is.

“All of us in Sonoma County are dealing with unprecedented circumstances in our lives during this pandemic. Many of us need support in coping with these changes,” says Supervisor Susan Gorin, chair of the Sonoma County Board of Supervisors. “We want to make sure help is available to anyone who needs it. There is someone you can talk to right now.”

People can call at ( 707)-565-2652. This free and private warm line is available seven days a week from 10 a.m. to 7 p.m. Service in Spanish is also available as well as telephone interpretation for other languages.

Local behavioral health professionals will answer calls seven days a week to talk with callers to provide support, guidance, education, and referrals.

Callers may also request that an outreach call be made to someone they are concerned about, which will help to reach people who are isolated, lonely and who may not reach out on their own.

“Being at home for an extended period of time can make some people feel anxious and alone,” said Bill Carter, Sonoma County Department of Health Services Behavioral Health Director. “The mental health warm line is here so a person can talk to someone about their concerns. Counselors are standing by to provide support to people during this tough time.”

Callers can speak to a trained professional who will listen and provide useful guidance to feel better. Callers will also receive information about resources and social services currently available in the County for an array of needs including emotional issues such as depression, grief, and anger; parenting support, substance use; shelter needs; and more.


Blog

Is the Social Security Agency Sending Me Emails?

Posted on February 17, 2016 at 9:50 AM

"Get Protected"

"S.A.F.E. Act 2015"

"...a new Security features that helps you as a tax payer..."

Besides the obvious bad grammer and misspellings, these types of emails should stand out to you that something is not quite right.  The email might have even made it to your Spam Folder, and not your Inbox; another sign that it might not be a legitimate email from the Social Security Administration.  These are usually phishing emails, designed to download malware onto your computer to take your personal information after they convince you to click on a link.  Or, they are designed to send you to a special website where they will convince you to enter your personal information to get credit monitoring or find out about unauthorized users of your Social Security information.  They are not from Social Security.  

You can do a quick test to see if the email is from a phishing site:  Hover your mouse over the link they want you to click on, but don't click on it.  A message box should show you the website's address where you would go, if you actually clicked on the link.  It usually will not say, "http://www.SSA.gov."  If you get one of these emails, use the forward button to send it to the Federal Trade Commission (FTC) at "spam.uce.gov."  Or, you can mark it as "spam," if your email provider has a button to allow you to do so.  

The Social Security Administration has this to say about reporting spam emails to them:  "Your report is most effective when you include the full email header, although most email programs hide this information. To find out the full header, type the name of your email service with “full email header” into your favorite search engine, and include this information in your report. When you’re done, delete the email."

This is what a phishing email might look like:

http://blog.socialsecurity.gov/wp-content/uploads/2016/01/screen2.jpg

If you ever need to know if a government agency sent you an email or not, contact them through your own means (look up the telephone number or email address; don't use links in the original email).  Even if you have to wait on hold, or get shuffled through several people to find your answer, the cost will be much less than losing your credit and identity.  Be safe.

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