Sonoma County Adds a Telephone Line for Support Services

County of Sonoma Launches Warm Line for Emotional and Mental Health Support - COVID-19 Mental Health Warm Line

Call (707) 565-2652 any day of the week from 10 a.m to 7 p.m. to speak to a trained professional.

Beginning on Thursday April 23, a local warm line will be available to support community experiencing emotional stress and anxiety during the COVID-19 pandemic.

The warm line is available to any County resident experiencing emotional side effects of the pandemic and/or the shelter in place order, or knows somebody who is.

“All of us in Sonoma County are dealing with unprecedented circumstances in our lives during this pandemic. Many of us need support in coping with these changes,” says Supervisor Susan Gorin, chair of the Sonoma County Board of Supervisors. “We want to make sure help is available to anyone who needs it. There is someone you can talk to right now.”

People can call at ( 707)-565-2652. This free and private warm line is available seven days a week from 10 a.m. to 7 p.m. Service in Spanish is also available as well as telephone interpretation for other languages.

Local behavioral health professionals will answer calls seven days a week to talk with callers to provide support, guidance, education, and referrals.

Callers may also request that an outreach call be made to someone they are concerned about, which will help to reach people who are isolated, lonely and who may not reach out on their own.

“Being at home for an extended period of time can make some people feel anxious and alone,” said Bill Carter, Sonoma County Department of Health Services Behavioral Health Director. “The mental health warm line is here so a person can talk to someone about their concerns. Counselors are standing by to provide support to people during this tough time.”

Callers can speak to a trained professional who will listen and provide useful guidance to feel better. Callers will also receive information about resources and social services currently available in the County for an array of needs including emotional issues such as depression, grief, and anger; parenting support, substance use; shelter needs; and more.


What Constitutes Old Age Memory Problems?

Posted on May 20, 2017 at 12:55 AM

I went to visit a friend who had recently been placed in assisted living.  I had lost touch with her over the last couple of years, becoming too busy in my life to keep much social contact going.  When I entered her room, I came upon a slightly slumped over, little old lady, watching the news in a wheelchair beside her made-up bed.  I touched her shoulder, gently, then came around to the other side of the bed to sit, before bombarding her with social chatter.  She immediately began the conversation, as I always remembered her doing, talking about her day, explaining what she was watching, how much she liked watching current events, how great I looked (I love this woman), why she was in assisted living, on, and on, she went.  She always did.  

Nothing changed here.  She was always good at holding conversation, and would, at some point, get around to asking about my life, and remembering things about me that I had shared over the years.  She's around 97 years old, so there is a lot of history about me she knows.  

Then, at some point, maybe about 20 minutes into the visit, my husband and I asked her a question, and she went right into a story about some other topic...just like that.  It wasn't a topic far off one of the others we had been talking about, but off enough that I was taken aback.  I didn't know what to say, except just continue on with the new topic of discussion.  Did she not hear the question?  Maybe, it was too personal a question, and she just didn't want to answer it, so she changed the subject.  For a brief moment, I thought, "What if she's losing her mental capacity?  What do I say?  What do I do?"  Then I thought, "Why do we have to jumpt to that conclusion?  This would have just been called 'old age' a few years ago."  

What is old age, and when should one be concerned about possible memory issues which require another's assistance?  When does mental capacity require a trip to the family lawyer?  I got some relief after receiving an email about memory issues.  Take a look at this infographic from The National Institute on Aging:

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